State acts where the national rule maker has declined to tread, announcing an Australia-first ban on an insidious energy retailer practice that largely affects vulnerable customers.
An example put forward by Choice is customers receiving ‘Better Offer’ or ‘Best Offer’ messages that refer to a plan with the same name as their existing plan, but with different prices – leading customers to believe they are already on the best plan, and potentially missing out on savings as a result.
that’s straight out fucking fraud