"Despite massive investments and widespread hype around artificial intelligence, the technology has delivered zero financial payoff to corporate America outside of tech."
Basically, saying what a lot of us already suspected. AI may be a complementary tool at best, just like all other tools we have to pay for.
"AI may be a great calculator, but in business, intelligence is mostly judgment,” he wrote, later adding, “AI does not understand accountability, trust, culture, unwritten rules, ethical trade-offs or fairness, all of which shape reputational risk and ultimately drive revenue growth and profit margins.”
Basically, saying what a lot of us already suspected. AI may be a complementary tool at best, just like all other tools we have to pay for.