My travel agent i can call / email / text during a trip and theyre able to pivot and get me different flights or rebooked so incredibly fast. It has come in amazingly helpful when flights gets cancelled or extended delays. Paying someone you trust to take care of your travel arramgements in advance and live is a nice luxury.

I like that this segment of quote was taken. In the original he also said afterwards that Canada accounts for 1% of their global sales so it really makes little difference to them.