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Joined 2 years ago
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Cake day: July 26th, 2023

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  • I’ve often thought that worker cooperative call centres should be a thing. The people who manage call centres barely understand the contract because inevitably they higher management from outside of the company, since no one on the phones could possibly be management material.

    It would probably make quite a lot of money because one of the biggest complaints that companies have about their third party call centres is inefficiencies. Even if the bosses wanted to fix the inefficiencies they can’t because they don’t understand the contract at a base enough level. In a workers cooperative that wouldn’t be an issue since the workers would understand the contract.

    Unfortunately it probably would face the issue that all new starts in the industry make, in that most businesses are locked into multi-year contracts with their call centre providers and can’t just swap to a new provider whenever they want. So you’d have to time its startup very precisely as a big company came to the end of its contract, or you’d probably have to get some clients on board before you even started.




  • The EU like any large government is filled with people of varying quality. Some of them are absolutely amazing at their jobs and some of them can barely operate at light switches.

    Normally whenever some dumb tech related regulation comes in you usually find it’s being pushed by the idiots. You can usually tell by reading the text of the legislation and by the end of it you will have come up with about 300 problems.

    A good example of this is reading the Tracking Cookies legislation (bad) and the GDPR legislation (good), the difference in the size of the text of the bill is visually apparent.