I have a Framework (@framework) 13 laptop and I love it. HOWEVER @SecritLyfe spent a big chunk of $$ on a Framework 16 and it has been a complete disaster. Long story short, it’s been OOS since mid-June.
Finally got it back from service today and IT STILL DOESN’T WORK.
I cannot recommend them anymore. Glad mine is OK and hope it never breaks.
Buy a used eBay Dell for 1/8 the cost and just expect to replace it annually. Its a better deal.
Likewise. Really hard to make a judgement without a lot more information.
Our experience has been good. We have both a 13 and a 16, and they’ve done well in less than ideal conditions. Both AMDs, had the 13 since 23 and the 16 since 24. Had to open up one to adjust a cable for a flicker problem, and there was a driver issue for a bit with the wifi but that was on the OS side.
Honestly I’ve been pretty impressed, but we haven’t had to RMA anything so I can’t speak to the support experience if something happens during the warranty period.
The only problem I had was on day one, the Wi-Fi cables weren’t routed properly around the hinge. I mean they were close, just a little out of place, enough to make the bezel not sit right. And it wasn’t obvious how to they were supposed to go, me having never seen it before. But a little fiddling and I was up and running in minutes 🤷♂️ so I can’t complain.