Mind sharing? It would be nice to know what those support interactions are like in case others here (including myself) ever have to deal with them.

I also have some laptop repair experience, and am probably not the only one here that does. Maybe we can suggest something that gets you up and running more quickly than another round trip to the repair center?

Likewise. Really hard to make a judgement without a lot more information.

Our experience has been good. We have both a 13 and a 16, and they’ve done well in less than ideal conditions. Both AMDs, had the 13 since 23 and the 16 since 24. Had to open up one to adjust a cable for a flicker problem, and there was a driver issue for a bit with the wifi but that was on the OS side.

Honestly I’ve been pretty impressed, but we haven’t had to RMA anything so I can’t speak to the support experience if something happens during the warranty period.