I have a Framework (@framework) 13 laptop and I love it. HOWEVER @SecritLyfe spent a big chunk of $$ on a Framework 16 and it has been a complete disaster. Long story short, it’s been OOS since mid-June.

Finally got it back from service today and IT STILL DOESN’T WORK.

I cannot recommend them anymore. Glad mine is OK and hope it never breaks.

Buy a used eBay Dell for 1/8 the cost and just expect to replace it annually. Its a better deal.

  • Emma_Gold_Man@lemmy.dbzer0.com
    1·
    11 days ago

    Mind sharing? It would be nice to know what those support interactions are like in case others here (including myself) ever have to deal with them.

    I also have some laptop repair experience, and am probably not the only one here that does. Maybe we can suggest something that gets you up and running more quickly than another round trip to the repair center?