I have a Framework (@framework) 13 laptop and I love it. HOWEVER @SecritLyfe spent a big chunk of $$ on a Framework 16 and it has been a complete disaster. Long story short, it’s been OOS since mid-June.

Finally got it back from service today and IT STILL DOESN’T WORK.

I cannot recommend them anymore. Glad mine is OK and hope it never breaks.

Buy a used eBay Dell for 1/8 the cost and just expect to replace it annually. Its a better deal.

  • beastlykings@sh.itjust.works
    6·
    12 days ago

    Have an actual link to the issues the guy is having? Details?

    This feels… Fear mongery… without details.

    Crap happens to every product, and support should take care of you in most cases.

    It’s sad to hear, if true. I love my framework.

    • Emma_Gold_Man@lemmy.dbzer0.com
      4·
      12 days ago

      Likewise. Really hard to make a judgement without a lot more information.

      Our experience has been good. We have both a 13 and a 16, and they’ve done well in less than ideal conditions. Both AMDs, had the 13 since 23 and the 16 since 24. Had to open up one to adjust a cable for a flicker problem, and there was a driver issue for a bit with the wifi but that was on the OS side.

      Honestly I’ve been pretty impressed, but we haven’t had to RMA anything so I can’t speak to the support experience if something happens during the warranty period.

      • beastlykings@sh.itjust.works
        1·
        11 days ago

        The only problem I had was on day one, the Wi-Fi cables weren’t routed properly around the hinge. I mean they were close, just a little out of place, enough to make the bezel not sit right. And it wasn’t obvious how to they were supposed to go, me having never seen it before. But a little fiddling and I was up and running in minutes 🤷‍♂️ so I can’t complain.

    • James@feistycricket.orgOP
      01·
      12 days ago

      @beastlykings “The guy” is me.

      I haven’t bothered with a blow by blow chronicle of the issues. My biggest issues are

      1. It broke. (Shit happens)
      2. Spent ~2 weeks going back & forth with “try this” via email.
      3. Finally cleared to send for service. No communication from service center. Gone for a month.
      4. It’s back and still not working, with a new problem.

      Sent another email and am awaiting their reply. Frustrating.

      • beastlykings@sh.itjust.works
        3·
        11 days ago

        Not giving a blow by blow is your choice. And I’m sorry you’re having trouble, honestly.

        I’m just trying to explain why this community doesn’t seem to be rallying behind you. It’s hard without details.

        People aren’t very trusting these days, and for good reason, unfortunately

        • James@feistycricket.orgOP
          01·
          11 days ago

          @beastlykings Not looking for a rally, just venting into the void. Although I am old enough to remember the days when calling a company out online would often get a personal response and quick resolution.

          • beastlykings@sh.itjust.works
            1·
            11 days ago

            That’s fair. Personally I feel better when I’m having a bad time with something, and others agree that it sucks 🤷‍♂️

            Yeah some companies have a really good online presence. Lemmy isn’t exactly the paragon of “online” for the average person or company though. Have you tried their official forums? Lots of knowledgeable people over there, and the company workers hang out there too, occasionally.