A Sunnyvale man says the Waymo that took him to the airport neglected to open the trunk for him to retrieve his luggage before driving off. The company wants him to pay for shipping, or take two complimentary Waymo rides to the depot in SF to retrieve it.
Take a 2 hour trip to our depot, or pay for shipping.
… Extortion, theft.
If I gave a random person a ride, and drove off with their stuff in my trunk… I would probably be guilty of those things.
Bigger businesses that do similar things at scale have actual procedures in place to handle this kind of thing.
… There should be absolutely no excuse for a huge company like Waymo to not have a similar process as airlines or any other private transit company would have.
If they wrote a kind of contingency waiver for themselves into their TOS, legally nullify this as a bullshit thing that you cannot do.
Yes, that’s the point I am making.
Read the story.
They offered this guy:
Take a 2 hour trip to our depot, or pay for shipping.
… Extortion, theft.
If I gave a random person a ride, and drove off with their stuff in my trunk… I would probably be guilty of those things.
Bigger businesses that do similar things at scale have actual procedures in place to handle this kind of thing.
… There should be absolutely no excuse for a huge company like Waymo to not have a similar process as airlines or any other private transit company would have.
If they wrote a kind of contingency waiver for themselves into their TOS, legally nullify this as a bullshit thing that you cannot do.