Stole.
Stealing. Thievery.
If a person in a car did this, thats… what occured.
Followed by extortion, on the part of Waymo.
Report the person who issued the ‘remedy’ to this guy… report them to the police, for theft and extortion.
Eh, shit gets left in cabs that drive off all the time.
Some humans are so bad at remembering to get their own kids out of the car that new cars warn them to check the back seats.
I’m not a fan of these fake automation services (where slave-wage workers have to fix the bullshit machines’ errors), but this was just a mistake.
Funny thing is that all these tech assholes claim they don’t make mistakes. Sounds like they need sensors in the trunk to detect items before leaving with them.
I still can’t wait to see these in snow, or on crazy New England town intersections. Still a decade away IMO, if ever.
I would have the exact same opinion and recommeded course of action if the events that played out in this story occured with a taxi with a human driver and an old school taxi dispatch center.
They aren’t in business to steal customers shit either, for one, you should be able to figure out which car you were in and which driver was on duty and get the police involved if they kept your stuff. And they know that, so there is very little incentive to steal shit.
Second it would give them a bad reputation and hurt their business if they did that stuff all the time.
Only companies that are huge and can blame anonymous bad actors pull stunts like this. See airline lost luggage sales. But even then the owners are often compensated or insured.
Yes, that’s the point I am making.
Read the story.
They offered this guy:
Take a 2 hour trip to our depot, or pay for shipping.
… Extortion, theft.
If I gave a random person a ride, and drove off with their stuff in my trunk… I would probably be guilty of those things.
Bigger businesses that do similar things at scale have actual procedures in place to handle this kind of thing.
… There should be absolutely no excuse for a huge company like Waymo to not have a similar process as airlines or any other private transit company would have.
If they wrote a kind of contingency waiver for themselves into their TOS, legally nullify this as a bullshit thing that you cannot do.
His reaction is because Waymo isn’t returning his luggage unless he pays for it. Two complimentary trips still takes multiple hours of his day for something that wasn’t his fault, meaning even that isn’t free. It’s Waymo’s fault, either they fix it, or it’s theft.
Ah ok, I saw a different article and didn’t read that, my bad.
Yeah total bullshit, they should send it wherever they need to by whatever means (fedex overnight if necessary). Nutty that fucking billion dollar company won’t fix this.
Ok lol, glad we are on the same page.
Yeah, if the waymo people had said ‘oh fuck, we’re so sorry, we can either send a car with the stuff in it to you, at a time and place of your choosing, within such and such schedule, or we can ship it to you for free, or if you want to come by the depot and pick it up, … etc etc etc.’
That’d be one thing.
Right?
Like … they operate a psuedo autonomous taxi service.
… Just put the guy’s shit in one of your cars and drive the car to him.
At least offer that as an option, with other options in case the guy doesn’t think that’s secure enough.
lol this happened to a friend of mine, they all had to form a blockade around the car to keep it from driving off while they figured out what to do. I think eventually they were able to call or reach someone that re-popped the trunk.
